TERMS AND CONDITIONS

Please observe the below terms and conditions, you are reminded that when purchasing or visiting this website you automatically agree to the following terms and conditions. Any alternative terms and conditions on the part of the customer shall not apply unless we should confirm these in writing. There are no supplementary agreements.

PAYMENT

All sales are final from the moment payment is taken. No goods will be shipped without payment. The final price of the order including delivery costs ( Inclusive of UK VAT where applicable) is always in GBP sterling. Our method of payment is through Stripe or Paypal. You will only be able to order products displayed online pending availability.

MODIFICATION TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

PRODUCT

Images of products on our website are for illustrative purposes; actual products may differ from such images.
Up-cycled items have been created taking existing garments and artefacts and reworking them into completely new products. As a result of this upcycling process, no two products are the same and may include some inherent faults and/or characteristics of the original materials used to make them.

PRIVACY POLICY

This privacy policy describes how your personal information is collected, used and shared when you visit or make a purchase from www.wrightlechapelain.com (“The website”). By using this Website or submitting information to us through or in connection with this Website, you acknowledge having been informed that we collect, use and disclose your personal information in accordance with this Policy.

This Policy should be read in conjunction with the Terms and Conditions of use for the Website of which it forms part (the “Terms”).

If you have any questions about this privacy policy or our treatment of your personal data, please write to us by email to info@wrightlechapelain.com

OUR APPROACH

We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.

WHAT IS PERSONAL DATA?

Personal data means any information relating to a person who can be identified either directly or indirectly; it may include name, address, email address, phone number, credit / debit card number, IP address, location data, purchase history (“Personal Data”).

WHAT INFORMATION DO WE COLLECT?

1. Information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type, referral source, length of visit and number of page views);

2. Information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services;

3. Information that you provide to us for the purpose of registering with us;

4. Information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters;

5. Any other information that you choose to send to us.
COOKIES

A cookie consists of information sent by a web server to a web browser and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.
We use ”session” cookies on the website. We will use the session cookies to: keep track of you whilst you navigate the website. We will use the persistent cookies to: enable our website to recognize you when you visit. Session cookies will be deleted from your computer when you close your browser.
We use Google Analytics to analyze the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at: http://www.google.com/privacypolicy.html.
Most browsers allow you to refuse to accept cookies. (For example, in Internet Explorer you can refuse all cookies by clicking ”Tools”, ”Internet Options”, ”Privacy”, and selecting ”Block all cookies” using the sliding selector.) This will, however, have a negative impact upon the usability of many websites, including this one.
USING YOUR PERSONAL DATA
Personal data submitted on this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.
We may use your personal information to:
1. Administer the website;
2. Improve your browsing experience by personalizing the website;
3. Send to you goods purchased via the website;
4. Send statements and invoices to you, and collect payments from you;
5. Send you general (non-marketing) commercial communications;
6. Send you email notifications which you have specifically requested;
7. Send to you our newsletter and other marketing communications relating to our business which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);
8. Provide third parties with statistical information about our users – but this information will not be used to identify any individual user;
9. Deal with inquiries and complaints made by or about you relating to the website.
All our website’s financial transactions are handled through our payment services provider, Stripe. You should only provide your personal information to Stripe after reviewing the Stripe privacy policy (available at http://www.stripe.com). We will share information with Stripe only to the extent necessary for the purposes of processing payments you make via our website.

DISCLOSURES

We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.
In addition, we may disclose information about you:
1. To the extent that we are required to do so by law;
2. In connection with any legal proceedings or prospective legal proceedings;
3. In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); and
4. To the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling.
Except as provided in this privacy policy, we will not provide your information to third parties.

INTERNATIONAL DATA TRANSFERS

Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy.
Information which you provide may be transferred to countries (including the United States and Japan) which do not have data protection laws equivalent to those in force in the European Economic Area.
In addition, personal information that you submit for publication on the website will be published on the internet and may be available, via the internet, around the world.
You expressly agree to such transfers of personal information.
SECURITY OF YOUR PERSONAL DATA
We will take reasonable technical and organizational precautions to prevent the loss, misuse or alteration of your personal information.
We will store all the personal information you provide on our secure (password and firewall-protected) servers. All electronic transactions you make to or receive from us will be encrypted using SSL technology.
You are responsible for keeping your password and user details confidential. We will not ask you for your password.
Communications over the Internet, such as emails/webmails are not secure unless they have been encrypted. Your communications may route through a number of countries before being delivered – this is the nature of the World Wide Web/Internet. We cannot accept responsibility for any unauthorized access or loss of Personal Data that is beyond our control.

CHANGES TO THE PRIVACY POLICY

We reserve the right to amend or modify this Policy without notice to you and if we do so we will post the changes on this page. It is your responsibility to check the Policy every time you submit information to us or place an order.

YOUR RIGHTS IN RELATION TO YOUR INFORMATION

You may instruct us to provide you with any personal information we hold about you.
Right to make subject access request (SAR). You may, where permitted by applicable law, request copies of your Personal Data. If you would like to make a SAR, i.e. a request for copies of the Personal Data we hold about you, you may do so by emailing info@wrightlechapelain.com. The request should make clear that a SAR is being made. You may also be required to submit proof of your identity and a fee.
You may instruct us not to process your personal data for marketing purposes by email at any time. (In practice, you will usually either expressly agree in advance to our use of your personal data for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal data for marketing purposes.)

UPDATING INFORMATION

Please let us know if the personal information which we hold about you needs to be corrected or updated.

RETURNS, EXCHANGE AND FAULTY ITEMS

You may return items sold by WWW.WRIGHTLECHAPELAIN within 14 days from the date of delivery for a full refund, on the condition that the item is unused, in the same condition that it was received and it must also be in the original packaging with tags still attached.

We reserve the right to refuse a return that does not comply with the above conditions.

FAULTY ITEMS

In the case of items received incorrectly or received in damaged or faulty condition, you will need to notify us within 14 days of delivery. Items that are damaged as a result of normal wear and tear are not considered to be faulty.
Where possible, we will offer an exchange if there is a replacement available or we will offer to repair faulty items. When items deemed faulty cannot be repaired or the same item is not available, a full refund will be offered and we will arrange for the return of the faulty item.
Our stock is produced in limited quantities so we suggest you enquire first prior to committing to any decision. We will not accept any returns without prior communication via email with a member of the Wright Le Chapelain team as outlined in the below terms.

RETURNS AND EXCHANGE PROCEDURE

1. Please email info@wrightlechapelain.com in your email including your order number, name of the style(s) in question, and outline the reason for the return request.
2. We reserve the right to request photographic support for returns regarding faulty products before authorizing the return and the eventual charges for the shipment and import fees.

3.Once the written request is received info@wrightlechapelain.com will forward a written confirmation to you including an authorization code. The authorization code must be written clearly on the externally packaging.

4.In order to take advantage of your rights under this returns policy, we encourage you to send item/s by recorded delivery, to:

WRIGHT LE CHAPELAIN
ROWAN COTTAGE BROOKING
DARTINGTON
TOTNES
DEVON
TQ96DR

You will be responsible for paying postage costs associated with returns under this policy.

REPAIRS

The single most important thing we can do to reduce the carbon footprint associated with clothing consumption is to keep the garments we wear and love in use for as long as possible. It reduces the need to buy more over time and therefore reduces the waste, co2 emissions, and chemical output associated with the production of new clothing. As such, we offer a free repair service. This service applies to any WRIGHT LE CHAPELAIN product no matter how old.

Please email info@wrightlechapelain with Repairs Request in the subject heading, please include images of the garment and a detailed description. We will only accept repairs to the Returns Department once approved via email. Each request will be assessed on an individual basis by our team.

SHIPPING

Our Webshop is open and we are offering free standard tracked shipping worldwide.

Delivery times are estimated between 5-7 days and begin from the date of dispatch. However please bear with us as the post services are currently experiencing delays as a result of Covid-19 we apologize in advance for any delays caused.

When placing your order, please ensure that the billing and shipping address details are correct, as we are unable to redirect.

We ship from our studio in the United Kingdom. Our prices include 20% VAT for products delivered within Europe. For any delivery destinations outside of Europe, you will not be charged this 20% VAT, however, you will be responsible for paying Customs/Duty and Import taxes to receive your order. It’s important to contact your local customs office for further information and an estimate of these costs before placing your order. Any delay in paying these customs fees will result in a delay of the delivery of your order.

If you have any queries regarding your order or shipping, please contact us at info@wrightlechapelain.com and we endeavor to get back to you within 24 hours.

Our operating hours are Monday to Friday, from 10 am to 6 pm GMT.